Powered by simplicity
Achieving frontline transformation at speed and scale is both challenging and complex.
That’s why we’ve developed a Project Framework that drives the process of change both strategically and on a personalised level.
It relates to a Hierarchy of Performance that identifies performance drivers and defines their development actions.
The actual process works through three phases to first develop the solution, then train the frontline and finally apply performance data to ensure lasting changes.
This model has been proven to work extremely well for a diversity of automotive retail challenges worldwide.
The Solution
“What needs to get done”
Purpose
- Needs assessment
Outcome objectives are overlaid with critical tasks to form the project strategy and frontline master plan. - Stakeholder consultations
- Content preparation
- Performance metrics
- Logistics scheduling
- Implementation support
In Practice
“Putting it into action”
Modules
- Train the Trainer (T3)
A major part of our role is embedding a frontline
training capability and capacity into the client
organisation. - Frontline Leader
- Frontline Skills Training
- Frontline Behavior Change
Driving Change
“Getting it right, every time”
Data
- Behavior Tracker
Outcome data can be correlated
with internal metrics such as sales
funnels to add an ROI evaluation to
the project. - Gap analysis
- Content triggers
- Data audits
- Customer behavior trends
How we price a project
1. Define the Scope
- Objectives
- Scale
- Timeframe, etc.
2. Apply the Project Framework
- Development Phase
- Training Phase
- Performance Phase
3. Agree on a Proposal
- Global – Regional – National
- Guarantee the outcomes
We get results!
Subject to implementation support, we commit to achieving the agreed outcomes – regardless of contracted timeline or fee.
We back ourselves 100%.
If we take on a contract, we take full responsibility and accountability for results – without fail!
